Refund policy
Last updated: 15 August 2026
At Elite Football, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to help.
Faulty or Damaged Products
If your product arrives damaged, faulty, or does not match what you ordered, please contact us as soon as possible at elitefootballau@gmail.com.
Please include your order number and, where appropriate, photos or videos showing the issue so we can assess it and help resolve the problem.
Where required by Australian Consumer Law, we will provide an appropriate remedy for products that fail to meet consumer guarantees.
Change of Mind
If you change your mind about a purchase, returns or refunds may be available at our discretion and subject to the condition of the product.
Items must generally be unused and in their original condition.
Please contact us before sending anything back.
Incorrect or Missing Items
If you receive the wrong item or your order is missing an item, contact us at elitefootballau@gmail.com with your order number and details of the issue.
We'll work with you to resolve it.
Refunds
If you are approved for a refund, we will process the refund to your original payment method where possible.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.
Contact Us
For questions about returns or refunds:
Email: elitefootballau@gmail.com
Elite Football